Shipping policy

Shipping Policy

Thank you for shopping with RG Stores. Please review our shipping information below.

📦 Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. Processing time is separate from shipping time.

🌍 Shipping Destinations

We ship to customers within the United Kingdom and selected international countries. Our products may be dispatched from UK, United States, China, or other international warehouses. This means items in the same order may arrive in separate packages depending on product availability and supplier location.

Availability of shipping to certain countries may vary. If your location is not supported at checkout, shipping may not be available to your address at that time.

🚚 Estimated Delivery Time

Estimated delivery times vary based on shipping origin, destination, and courier service:

• UK Deliveries: 2–5 business days (most orders arrive sooner)
• International Deliveries: 7–25 business days

Delivery times are estimates only and may be affected by customs clearance, courier delays, weather conditions, and peak seasons.

Please note that delivery times may vary for print-on-demand or made-to-order items.

📬 Tracking Information
Tracking information will be provided once your order has been dispatched, whenever available. Tracking may take 24–72 hours to become active after dispatch. Some suppliers and international warehouses may take longer to generate tracking numbers or may provide limited tracking updates. In some cases, full tracking may not be available for certain shipping methods or destinations.

💷 Shipping Costs

Shipping charges (if applicable) will be displayed at checkout before completing your purchase.

🛃 Customs, Duties & Taxes

For international orders, customs fees, import duties, taxes, or handling charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.

⚠️ Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will assist you. If an order is confirmed lost in transit by the courier, we will offer a replacement or a refund.

Please ensure that your shipping address is entered correctly. We are not responsible for delays or failed deliveries caused by incorrect address information.